These garment steamers can expel hot water from the steam nozzle while heating or during use, posing a serious burn hazard to consumers. Your safety is our first concern, so please stop use, unplug your steamer and participate in the recall.

All Steamfast model numbers SF-425, SF-435, SF-440, SF-445, and SF-447; Vornado model number VS-410; and Sharper Image model number SI-428 handheld garment steamers are recalled. You can check your particular product and register on the recall website www.vornado.com/recalls/hhgs.

No. Vornado has stopped producing all of the recalled models.

The recalled Handheld Garment Steamers were sold at stores nationwide and online, including Amazon.com, Steamfast.com, Kohl’s.com, QVC.com, Bed Bath & Beyond, and Walmart.

For your safety, we need to confirm that the recalled garment steamer is no longer operational. Disabling the unit is a requirement of participating in the recall.

First, PLEASE STOP USE IMMEDIATELY AND UNPLUG YOUR RECALLED GARMENT STEAMER. Register your product on our recall website at www.vornado/recalls/hhgs where you can provide the requested information, learn how to safely disable your recalled product, and upload a photo for validation. Upon validation and acceptance of your registration, you will be provided with either a refund or replacement unit depending on your model number and your location.

If you prefer, you can complete the registration process over the telephone by calling the Vornado Recall Team toll-free at 888-240-2768 from 8 a.m. to 5 p.m. CST Monday through Friday from anywhere in the US and Canada.

It depends on which model you have and your location. Upon validation and acceptance of your registration, you will be provided one of the following remedies:

For US residents:

– For Steamfast model SF-447 only: A refund based on average purchase price ($15USD) or valid proof of purchase. No replacement unit is available for this model.

– Any other recalled model except the Steamfast model SF-447: A free replacement Steamfast Valet Handheld Garment Steamer ($34.99 USD value).

For Canadian residents and other residents outside of the US:

– For Steamfast model SF-447 only: A refund based on average purchase price ($15USD) or valid proof of purchase.

– Any other recalled model except the Steamfast model SF-447: A refund of $35USD. A replacement unit is not available for shipping outside of the US.

If you prefer, you can complete the registration process over the telephone by calling the Vornado Recall Team toll-free at 888-240-2768 from 8 a.m. to 5 p.m. ET Monday through Friday from anywhere in the US and Canada.

For your safety, please immediately stop use and register to participate in the recall. We understand this is an inconvenience and sincerely apologize. We aim to provide you with safe and reliable products. Vornado strongly encourages you to register for the recall, so we can quickly provide you with a refund or replacement product (depending on model and your location).

Once your registration is validated, a refund check will be issued to the name and address provided in the registration within approximately 3-4 weeks, or a replacement product will be shipped to the name and address provided in the registration within approximately 6-8 weeks.

Yes, if you still have your garment steamer you can participate in the recall. The required photographs of your recalled unit will serve as the proof-of-purchase. Please go to www.vornado.com/recalls/hhgs to register for the recall.

No. You no longer have a recalled unit and therefore are not eligible for a recall remedy.

No, but please stop use immediately for your continued safety. As soon as you are able, please complete your recall registration and we will process your recall remedy.

Only disable your garment steamer if you own a recalled Steamfast model SF-425, SF-435, SF-440, SF-445, and SF-447; Vornado model VS-410; or Sharper Image model SI-428. Go to the recall website www.vornado.com/recalls/hhgs to confirm your unit is recalled. Once confirmed, you will be provided directions for disabling your product.

We can also assist you to complete the registration process over the telephone by calling Vornado Recall Team toll-free at 888-240-2768 from 8 a.m. to 5 p.m. CST Monday through Friday from anywhere in the US and Canada.

Returning your recalled garment steamer to Vornado is not required to participate in the recall. In fact, it is faster and easier to just register online and provide a photo via the recall website www.vornado.com/recalls/hhgs. Please note, unless you either upload the required photo or return your recalled product, you will not receive a refund or replacement.

No. These steamers can expel hot water from the steam nozzle while heating or during use, posing a serious burn hazard to consumers. Your safety is our first concern, so please stop use, unplug your steamer and participate in the recall at www.vornado.com/recalls/hhgs to receive a refund or replacement depending on model.

If you own more than one recalled garment steamer, please enter each one individually on the website www.steamfast.com/recalls/hhgs
Should you require assistance you may call the Vornado Recall Team toll-free at 888-240-2768 from 8 a.m. to 5 p.m. CST Monday through Friday from anywhere in the US and Canada.

If you have a valid proof of purchase showing the amount you paid for your Steamfast SF-447, Vornado would be happy to provide you with a full refund of your purchase amount. Please call the Vornado Recall Team toll-free at 888-240-2768 from 8 a.m. to 5 p.m. CST Monday through Friday.

Yes, of course you can participate in the recall.

CANADA RESIDENTS: A refund based on average purchase price of your recalled model or valid proof of purchase is the only remedy available.  A refund check in USD will be issued to registered name and address.

OUTSIDE of US/CANADA RESIDENTS: Please call our Recall Team at (866) 827-3362 Monday through Friday 8am – 5pm CST to process your recall.